FAQ

Ordering & Payment

Do I have to pay VAT or import taxes?
No. All prices shown are final and include any applicable taxes or duties. You won’t face any extra fees at checkout or upon delivery.

What payment methods can I use?
We accept secure payments via Credit/Debit Cards (Visa, Mastercard, American Express), PayPal, and Bank Transfer.

Do you ship outside your home country?
Yes, we ship worldwide. Orders are sent from our regional warehouses to ensure faster delivery.

Can I pay over the phone?
For your security, we don’t accept phone payments. All transactions must be completed through our secure online checkout.

Is it safe to pay on your website?
Absolutely. Our site uses SSL encryption and follows strict security standards (PCI-DSS) to keep your payment and personal information protected.

My card payment failed. What should I do?
Please double-check your card details and ensure your bank allows international transactions. You can also try another payment method or contact your bank. If you’re still having trouble, reach out to our support team.

My card was charged, but I didn’t receive an order confirmation.
Usually, this is a temporary authorization hold, which your bank will release within 3–10 business days. If the amount was actually deducted, email us with your details so we can look into it right away.

What if I can’t complete my order online?
Get in touch with our Customer Support via email or live chat. We can help guide you through the process or provide a secure payment link when possible.

Order Processing & Shipping

Are all jerseys in stock?
Most items are ready to ship. High-demand jerseys during peak seasons may sell out quickly—real-time stock status is shown on each product page.

Can I change my order after paying?
We can only make changes if your order hasn’t started processing. Contact us as soon as possible and we’ll do our best to help.

Can I cancel my order?
Yes, you can cancel within 1 hour of placing your order, as long as it hasn’t been prepared for shipment. See below for how to cancel.

How do I cancel my order?
Email our support team or use your account dashboard right away with your order number. We’ll confirm if cancellation is possible and process it promptly.

What shipping options do you offer, and how long does delivery take in Europe?
We ship from within the EU using tracked services. European orders generally arrive in 7–10 business days. Global shipping times vary between 7–20 business days depending on location.

How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can follow its progress on the carrier’s website or in your account.

What if my order doesn’t arrive on time?
Please check your tracking info first. If there’s no update or the delay is unusual, contact us with your order number so we can follow up with the carrier.

Returns & Support

What is your return policy?
You may return unworn, unwashed items in their original packaging with tags attached within 14 days of delivery. Customized items can only be returned if faulty.

How long do refunds or exchanges take?
After we receive your return, processing takes 3–5 business days. Refunds are issued to your original payment method—timing depends on your bank or payment provider.

Are there fees for returns or exchanges?
You cover the cost of return shipping unless the item is faulty or we made an error. We don’t charge handling fees for returns or refunds.

—
The ProKitsEU Team
📧 [email protected]